FAQs – Elemental

FAQs

General

  • What is The SmileWise System?

    The SmileWise System is the most comprehensive approach to manage bacteria commonly responsible for bad breath and bleeding gums from the comfort of your home. The 14 Day SmileWise System includes: Antibacterial Mouthguard, Zinkh Oral Probiotics, Interdental Picks, Disclosing Tablets, Access to your 14 Day Online Guided Regimen. We offer a 14 day money back guarantee if you are not satisfied with your SmileWise experience.

  • How does The SmileWise System work?

    The 14 Day SmileWise System is our comprehensive approach to manage the bacteria in your mouth and help improve your oral health. Get started in 3 steps: 1) Complete our guided questionnaire: To better understand your symptoms and how the SmileWise System works to address them. 2) We build and deliver your SmileWise Kit to your doorstep: All of the tools you need to get the bacteria in your mouth under control including the Antibacterial Mouthguard, Probiotics, Interdental Picks and Disclosing Tablets. 3) Start your 14 day online guided regimen: Once your kit has arrived, we give you access to your personal regimen online, where we guide you every step of the journey towards achieving oral bacterial balance.

  • When will I see results?

    We’ve designed The SmileWise System with the goal of achieving bacterial balance in 14 days, but we have had some customers report improvements even after the first night. Every person’s experience will be slightly different because oral care is complex and problems like bad breath require a holistic approach. That’s why we’ve designed the SmileWise System to follow a guided regimen. Each day for 14 days we will take you through each step of the process, so you can be confident that you are using the products properly and seeing improvements along the way. We recommend taking note of a couple of symptoms before you start using SmileWise. As you go through your regimen, you’ll start to see improvements in the overall cleaner feel of your mouth, your mouth becoming less dry, your tongue becoming less white and your gums bleeding less.

  • What is the SmileWise Antibacterial Mouthguard made of?

    Our mouthguard is made using a proprietary Zinc based polymer called Saniconcentrate™. It is a performance polymer (no latex), so there are no harmful chemicals involved and no active ingredients apart from Zinc.

  • I grind my teeth. Will this damage my Antibacterial Mouthguard?

    Depending on the amount of grinding, you may have to replace The SmileWise Antibacterial Mouthguard more often. The primary purpose of the Antibacterial Mouthguard is to manage bacteria, but it will also protect your teeth from bruxism, clenching, gnashing, and grinding.

Use

  • How do I access my online regimen?

    Instructions on how to access your 14 day regimen will be included within your SmileWise Kit. If you have any questions please reach out to us at support@getsmilewise.com and we’ll help you out!

  • How do I mold my SmileWise mouthguard properly?

    Your online regimen will provide you with step by step instructions on how to mold your Antibacterial Mouthguard properly. If you still have questions, please reach out to us at support@getsmilewise.com.

  • How do I clean the Antibacterial Mouthguard?

    The mouthguard is designed so that bacteria do not attach and proliferate on its surface, but many of our customers feel more comfortable cleaning it anyway. We recommend soaking in water with an effervescent cleaning tablet commonly used for night guards, retainers, aligners, and dentures.

  • How do I use all of the products included in the SmileWise Kit?

    Your SmileWise Kit comes with directions on how to access your 14 regimen online. Upon logging in you will receive step by step directions on how, when, and why to use all of the products included. Still have questions? Reach out to us at support@getsmilewise.com and we’ll help you figure it out.

Delivery

  • Do you offer different shipping options?

    We offer both a free shipping option (3 -5 days) and an expedited shipping option (2 day) for a fee if you would like to receive your product faster.

  • Where do you ship?

    We ship to USPS-verified addresses in all fifty US states, as well as verified addresses in US territories. If you have any questions regarding shipment, send us an email to support@getsmilewise.com.

  • What is your refund policy?

    Our money back guarantee is simple. If you aren’t satisfied with your SmileWise experience, reach out to support@getsmilewise.com within 14 days of your first delivery and we will provide you with instructions on how to return the product for a full refund, no questions asked.